DELIVERY POLICY
EXCHANGE AND RETURN POLICY
กดตรงนี้เพื่อเปลี่ยนเป็นภาษาไทย
MAVEN accepts exchange and returns requests from customers in case there are unfortunate problems happening in the delivery process. Our customer service will support you to solve the problem in the shortest time.
Exchange & Refund:
| Exchanging other items - colors - sizes | Exchanging for unfortunate problems form MAVEN: (Defective products/wrong sizes or wrong items) | |
| CONDITION |
The customer can request for the exchange only one time Returned products must be in their original condition - attached with original tags, warranty papers and receipts Please request an exchange at the same store where you bought the products |
The customer can request for the exchange only one time Returned products must be in their original condition - attached with original tags, warranty papers and receipts Please request an exchange at the same store where you bought the products |
| PRODUCT CONDITION |
All items returned must be in their original condition - attached with original tags, unworn, unwashed, unironed |
All items returned must be in their original condition - attached with original tags, unworn, unironed |
| TIME |
For in-store purchases: 3 days - From the date of purchasing products For Online purchases: 5 days - From the date of receiving products |
For In-store purchases: 3 days - From the date of purchasing products For Online purchases: 5 days - From the date of receiving products |
| APPLICABLE PRODUCTS |
FULL PRICE products: Items exchange - Colors exchange - Sizes exchange Customers only can request to exchange the product whose cost is the same or much higher than the previous products. In case the customer would like to exchange to the lower cost items. MAVEN will not refund the cost margin (unequal cost) |
All FULL PRICE - SALE products |
| UNAPPLICABLE PRODUCTS |
Modified products according to customer requirements (cutting, lossening, squeezing,...) SALE products - All products are included in sales promotions Over time specifically in exchanging products Failure to comply with above provisions
|
Modified products according to customer requirements (cutting, lossening, squeezing,...)
Over time specifically in exchanging products Failure to comply with above provisions
|
| PROCESS |
The customers please send us: - Product photos - Videos - Receipts which are purchased directly from us through FB or IG Our staffs will confirm you for supporting to exchange the products (If your order meets the above condition) The customers please send back the exchange products, receipt and warranty papers to MAVEN |
The customers please send us: - Product photos - Videos - Receipts which are purchases directly from us through FB or IG Our staffs will confirm you for supporting to exchange the products (If your order meets the above condition) The customers please send back the exchange products, receipt and warranty papers to MAVEN |
| RETURN FEES |
All postal fees, customs duties and taxes for returns are to be paid by the customer |
All postal fees, customs duties and taxes for returns are to be paid by MAVEN |
SHIPPING AND TAX
1. Internal shipment (Thailand)
|
ORDER VALUE AND SHIPPING AREAS |
ESTIMATED DELIVERY TIME | SHIPPING COSTS |
TAX |
|
Flash Express |
3-5 days |
65 THB |
X |
